Reports to:    General Manager
Location:       Exeter
Type:             Temporary and Permanent


Job Summary:

Responsible for day-to-day task management and overall delivery of project-based engagements.  The primary client delivery contact, managing the complete project life cycle from initiation to delivery.

The successful candidate will be proficient at managing workstreams and Agile projects within UX, Search Marketing, Social, Content Marketing, Creative, Paid Media, Web and Software Development, UX and CRO and general integrated digital marketing.

Accountable for:

  • Defining and managing project resource
  • Defining responsibilities of the project team
  • Day to day management of the project team, utilising processes from Agile methodologies (e.g. Scrum)
  • Managing suppliers (in-house or third party)
  • Creating and managing the project plan, including estimation, tracking, and monitoring progress
  • Establishing and overseeing an effective and efficient workflow, allocating team members to each activity
  • Establishing and maintaining effective project controls
  • Identifying and managing project issues and risks
  • Assuring that all delivered work is up to the quality benchmark established in the project specifications and internal guidelines
  • Managing the delivery and review process through conducting project reviews and reporting against success criteria


  • Creating a circulating Project Management reports (e.g. Burndown rate)
  • Attendance and chairing of onboarding, scoping and discovery meetings and workshops (client facing)


  • Work with the General Manager, Client Services Team and Business Directors to develop project proposals and statements of work defining project scope
  • Understanding the clients’ business requirements and objectives, and subsequently managing the solution definition process
  • Manage and develop process for scoping changes / change requests
  • Provide / manage client satisfaction (including client acceptance)


  • Creating estimates and keeping the project within the approved budget
  • Seek to maximise revenue through project delivery (profit margin)
  • Monthly financial reporting on project profit and performance

Key skills:

  • Excellent communication and interpersonal skills
  • Knowledge and experience of Agile delivery methods
  • Attention to detail
  • Time management
  • People management
  • Conflict management
  • Works well under pressure

Apply for the role

  • Accepted file types: doc, docx, pdf.

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