Strategic Account Director

Are you a client services professional looking for the next exciting step in your career? Are you passionate about technology and understanding technology platforms? Do you have experience working with one of the following platforms - Hubspot, Shopify or Contentful? Do you enjoy building lasting relationships on trust and deep expertise? If so, then you may just have found your next move...

Who we are

We are an independent digital agency with offices in Exeter and London. A team of adaptable experts working hard together to deliver real value for clients including Capita, Sainsbury’s and Optimizely. We punch above our weight and build solid partnerships that enable us to do exceptional work.

We’re a talented and creative bunch that live and breathe digital. We work in a flexible and creative environment, championing personal responsibility and working practices to help you work in a way that allows you to perform at your best every day.
We believe in learning and exploring, and we encourage everyone to bring fresh ideas. We build roles around individual strengths and as such, no two positions are the same!

What you’ll be doing

Working partially from our Exeter office and partially from home (precise arrangement to suit you), you’ll lead on some of our most exciting projects, for ambitious clients who want to do more with digital. Working alongside project managers that handle day-to-day delivery through sprints, your role will be all about shaping client strategy, developing account plans and building relationships. Success in your role will be determined by account/project success and revenue growth.

Responsibilities include:

  • Responding to client briefs, using technology to unlock business potential. Defining solutions to challenges and helping clients to understand the value in our proposed solutions.
  • Building enduring relationships with client teams to strengthen our position as a trusted partner and a key ally in their success.
  • Creating a strategic roadmap for each client that aligns to their priorities.
  • Identifying issues before they can cause problems, being the voice of the client in the agency and vice versa.
  • Proactively identifying opportunities for the client to deliver greater innovation and value.
  • Managing effective reporting and budget control.

The skills you’ll need

Firstly, you must be a self-starter with solid agency experience. While we have a strong and accessible senior team that will offer support, you’ll be expected to have an entrepreneurial mindset and you’ll enjoy working autonomously.
You’ll be well-versed in leading on large projects with complex requirements, and you’ll know what’s required to build lasting client relationships
You’ll have strong listening and questioning skills, coupled with strategic nous and the ability to identify, generate and communicate good ideas.

Other requirements include:

  • Strong people skills with a collaborative ‘can do’ attitude.
  • A fast learner who can pick up and retain knowledge on new businesses, products and markets.
  • A passion for digital and a dedication to keep up to date on new industry trends.
  • Ideally degree educated, or have relevant digital qualifications.
  • While it’s not necessarily a skill, flexibility with travel is essential, as you’ll be expected to regularly visit clients and our Exeter office.

What you’ll get in return

You’ll be coming into a thriving independent agency, working on a mix of large client projects that could be drawn from across the full digital spectrum. You’ll have a chance to make a real impact on the business from day one.
You’ll also be rewarded with a generous salary and will benefit from the supportive environment we create for our team. This includes:

  • Monthly wellbeing allowance
  • Personal development training plan
  • Enhanced parental packages
  • Cycle 2 work, retail discounts, fitness discounts
  • Mental and physical wellbeing support
  • Monthly star performer awards
  • Flexible working
  • Ability to work from home
  • Monthly social get togethers
  • Plus a whole lot more!
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