Client Director

As a Client Director at Organic, you will be responsible for leading our largest, most high-profile client relationship, while also supporting a portfolio of smaller accounts. This role is central to fostering deep, strategic relationships and identifying long-term opportunities that drive client growth and agency value. You will be a trusted advisor, a voice of confidence, and a champion of innovation. Working closely with senior client stakeholders and internal teams to ensure we’re always delivering impactful work that moves the needle.

What you’ll be doing

• Own and lead the strategic direction of our largest client account, acting as their key point of contact and trusted partner.
• Support a small portfolio of additional accounts, ensuring each has a clear growth roadmap and strategic oversight.
• Respond to client briefs with clarity, helping to shape complex challenges into compelling digital solutions. Build enduring, senior-level relationships within the clients organisation.
• Create strategic account plans and roadmaps that align with client business goals and demonstrate the value of our partnership.
• Proactively identify and act on opportunities for account growth and innovation – working alongside Organic’s brilliant experts and the tools & tech team.
• Lead senior client meetings, presentations, and workshops.
• Ensure effective budget oversight and commercial control.
• Mentor and support the wider Client Services team, including Account Managers, with strategic guidance and best practice.

What skills you’ll need

• 6+ years of experience in client services, including experience managing large digital or marketing accounts.
• Strategic thinker with a track record of delivering value through insight-led, tech-first solutions.
• Commercially astute with excellent communication and relationship building skills.
• Confident navigating complex stakeholder environments.
• Able to thrive in a hybrid, fast-paced agency setting.
• Proactive, energetic, and a collaborative team player.

What you’ll get in return

You’ll be coming into a well-run, established but independent agency. We do great work for our clients. We believe in Digital For Good, we are a B Corp and we’re keen to make this a great place for our people to develop
and grow their careers.

We work with a mix of clients, with large blue chip national and international clients being a core of the work we do. This demands high standards but also allows our people to work with the best talent in the industry.

You’ll have a chance to make a real impact on the business from day one. While we provide support from a senior team of managers, we also encourage individuals to take the lead, to show initiative and to find better ways to get stuff done. It’s very much a meritocracy.

Why you’ll love working with us

• Monthly Wellbeing Allowance – A dedicated monthly budget to support your mental, physical, or emotional wellness—whether it’s fitness, mindfulness apps, healthy snacks, or something just for you.
• Birthday Day Off & Year-End Break – Celebrate your special day with a paid day off just for you, plus enjoy a full agency shutdown between Christmas and New Year—no emails, no meetings, just rest.
• Holiday That Grows With You – Start with a generous holiday allowance, with additional days awarded based on your length of service.
• Career Mapping & Development – A personalised career development plan with regular check-ins, training opportunities to help you reach your professional goals.
• Enhanced Parental Leave Packages – Inclusive and supportive policies for all parents, offering additional time and flexibility when you need it most.
• Mental & Physical Wellbeing Support – Access resources, workshops, and guidance to keep you healthy, happy, and supported at work and beyond.
• ‘Above & Beyond’ Performance Awards – We love to celebrate great work. Recognise and be recognised with regular performance-based awards and shout-outs.
• Truly Flexible Working – Shape your work hours and environment to fit your life. We trust you to deliver—whether that’s remotely, in the office, or somewhere in between. (We’re flexible, but we’re a team too—so sometimes flexibility flows both ways.)
• Regular Team Socials – From casual after-work drinks to creative off-sites and seasonal parties—we make time to connect and have fun.
• And That’s Just the Start – We’re always evolving our benefits and culture based on what matters most to our team.

To apply for the role as Client Director, please send your CV to Natalie at [email protected]